Refund policy

Returns & Refund Policy

At The ReBirth Collective, every item is thoughtfully sourced and most products are one-of-a-kind pieces. Many of our products are pre-loved, vintage, surplus, upcycled, or sustainably sourced, and may carry signs of their previous journey. We strive to represent each item as accurately and transparently as possible.

Please Read Before Purchasing

We encourage customers to carefully review all photographs, descriptions, measurements, and condition details before placing an order.

Minor signs of previous use, age, washing, storage, or handling are normal characteristics of thrifted products and should not be considered defects.

Return & Refund Eligibility

We accept return and refund requests only in the following circumstances:

  • The wrong item was delivered.

  • The item was damaged during transit.

  • The item has a major defect that was not disclosed in the product description or photographs.

  • The item received is materially different from what was represented on the website.

Reporting an Issue

Any issue must be reported within 48 hours of delivery.

To help us investigate your request, please provide:

  • Order number

  • Clear photographs of the item and packaging

  • An unedited unboxing video showing the package being opened

Claims submitted without an unedited unboxing video may not be eligible for approval.

Non-Returnable Situations

Returns and refunds will not be accepted for:

  • Change of mind

  • Personal preferences regarding colour, style, or fit

  • Minor signs of use that were visible in photographs or disclosed in the description

  • Incorrect purchases made by the customer

  • Requests made after 48 hours of delivery

  • Products damaged due to misuse, washing, alteration, or improper handling after delivery

Resolution Process

Once your request has been reviewed and approved, we may offer one of the following resolutions:

Replacement

If an identical replacement is available, we may offer a replacement product.

Store Credit

Where replacement is not possible, store credit may be issued and will remain valid for 6 months from the date of issue.

Refund

Refunds to the original payment method will be issued only in cases of verified seller error where replacement is unavailable.

Approved refunds are generally processed within 5–7 business days after confirmation.

Return Shipping

For approved claims arising from our error, transit damage, or major undisclosed defects, return shipping charges will be reimbursed or arranged by us.

Customers may be required to securely pack the product and follow the return instructions shared by our support team.

Need Help?

For any concerns regarding your order, please contact us:

Email: info@indiawasted.com
Phone & WhatsApp: +91 97517 55522
Support Hours: Monday to Saturday, 11:00 AM – 8:00 PM IST

Thank you for supporting circular living and helping extend the life of products through mindful consumption.